Service & contact

Recovery & Breakdown
available 24/7

+31 88 3747 290

Replacement transport
with Drive On

+31 88 3747 200

For other questions

+31 88 3747 290

Report a breakdown
online immediately

What type of assistance do you need? Let us know what vehicle it concerns and we will contact you and let you know where you stand.

Step 1/4: select your vehicle

  • auto
  • bus
  • trekker
  • motor
  • scooter
  • fiets
Does your vehicle not resemble any of the above? Please contact us.

License plate and description

Give your vehicle's license plate details and a
short description of the reason you
are sending this message.

Step 2/4: what is the problem?

Back Next

Location of
the vehicle

Give your location. You can do this automatically or
by entering the location yourself.

Step 3/4: Where are you?

My device can
send my location
Back Next

How can
we contact you?

We will deal with your query as soon as you
have entered your details and clicked
send. We will contact you as soon as possible on the
telephone number you gave us. You will also receive
email confirmation of this message.

You can rest assured that we will process your personal data in accordance with our privacy policy.

Step 4/4: fill in your details


Frequently asked questions

  • Can I change the end destination?

    Yes, you can change the end destination provided the vehicle is not already en route. First check with your insurance provider or mobility service whether they agree to any extra costs. Call us to discuss the options.

  • I have broken down and am not insured for this. What will breakdown assistance from you cost?

    That’s annoying … we would be happy to come and help you. We charge fixed rates for this, which depend on the distance and the time. It is best to call us, we can then tell you how much we will charge you over the phone. We try to resolve the problem on the spot. If that is not possible, we transport the vehicle to the desired location. That could be your work or home address, or the garage.

  • Can you tell me whether my vehicle has arrived at the address I gave you yet?

    Yes, we can certainly tell you. All we need is your vehicle’s license plate. You can call us Monday through Friday from 08.00 to 17.30 hours.

  • Can you take my vehicle to any destination I desire?

    Yes, we can take your vehicle to any destination you desire in the Netherlands. It is important that you first discuss this with the organisation that will cover the costs for you. That would be your insurance provider, your car dealership’s mobility guarantee, or the emergency centre.

  • I am a garage owner and I need a car collected or transported. Can you do that?

    Yes, we can. We have two different rates for this: urgent (within two hours) or later the same day. These rates include a distance of 50 kilometres. If the distance is further, there is an additional charge per kilometre. Contact us for the costs.